Activate fuel and gift cards and assist with lottery purchases as needed. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Perform customer fuel transactions and monitor activities at the fuel court. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Customer service skills also include empathy, patience and kindness. Sykesville, MD. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Part-Time. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Then you may be a perfect addition to the Wawa team. Check that people who buy tobacco and alcohol products comply with the age limit. The estimated base pay is $17 per hour. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Prepare all made to order food and/or beverages according to recipe or customer specifications. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Get a free, personalized salary estimate based on today's job market. Check expiration codes, face and inspect all items. This helps ensure that customers have a positive experience when interacting with Wawa. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Ensure the proper execution of assigned foodservice and beverage programs and procedures. Posted: January 25, 2023. Apply Now! Follow proper coding procedures. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Greet and provide an enjoyable shopping experience for all customers. You have reached your maximum number of active job alerts. Select Accept to consent or Reject to decline non-essential cookies for this use. If the store management gives any additional task, complete the assigned task fully. Prepare all made to order food and/or beverages according to recipe or customer specifications. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Averages based on self-reported salaries. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Prepare suitable food and beverage according to customer orders. STR05365 - Loxahatchee, FL 33470. Stock and refill products through out the entire store.6. If you require an accommodation, please contact our Associate Service. Full Job Description. Required fields are marked *. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Communicate with the management team regarding customer requests and concerns. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Persuasive Speaking Skills. Processing and logging incoming calls into the CRM system. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Customer Service Representative job title. Follow proper coding procedures. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Companies. Wawa, Inc. is an equal opportunity employer. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Pull expired items, document and discard. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. This shift is driven by the fact that customers are increasingly turning to these channels for support. I think my outgoing personality would fit well here.. Copyright 2023 Grabjobs Pte.Ltd. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. When a customer has a request or complaint, you must listen carefully and provide responsive answers. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. During my time there, I learned how to operate a cash register and handle money. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Greet and provide an enjoyable shopping experience for all customers. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. For Technical Issues please email: recruitingsupport@wawa.com . Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Prepare all made to order food and/or beverages according to recipe or customer specifications. Ensure coffee thermals are filled and working properly. Job Description. Maintain proper cash levels in register drawer and change machines. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Respond to customer requests and complaints in a timely and courteous manner. Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate 3.9 Part-time 2 hours ago. Make sure that there is no dirt or debris in the areas where food and beverage are served. Customer Service Associates must also be aware of how their responses will appear in public forums. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Department: Store Operations. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Greet and provide an enjoyable shopping experience for all customers. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Job Title: Customer Service Associate. Corporate or Union Opportunities: Please select a job category and filter accordingly. Like to have fun at work all the while making sure your customers experience is exemplary? Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints I set an alarm on my phone so it wouldnt happen again.. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. I had overslept and rushed to get ready. . Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Employers ask this question to learn more about your work ethic. If you require an accommodation, please contact our Associate Service. What Does an Immigration Case Manager Do? Wawa, Inc. is an equal opportunity employer. Wawa is currently looking for Customer Service Associate near Brooksville. www.wawa.com/careers #jointheflock #internships2023. Follow proper coding procedures. Maintain proper cash levels in register drawer and change machines. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Communicate with the management team regarding request and concerns.3. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. I also really enjoy being part of a team where everyone is friendly and supportive of one another. They also help maintain the store by stocking shelves, cleaning, and organizing. You can unsubscribe from these emails at any time. great place to work Visit the Career Advice Hub to see tips on interviewing and resume writing. Resolving phone, walk-in, mail, fax, and email customer inquiries. Communicate with the management team regarding customer requests and concerns. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Prepare all made to order food and/or beverages according to recipe or customer specifications. Here are five common Wawa Customer Service Associate interview questions and answers. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa is a convenience store chain that operates over 800 locations in the United States. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Location: Field. We would love to be a part of your professional journey. Greet and provide an enjoyable shopping experience for all customers. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We would love to be a part of your professional journey. Then, I offered to remake his meal for free. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Insights. How can you stand out? As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Prepare all made to order food and/or beverages according to recipe or customer specifications. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Unlawful discrimination will not be a factor in any employment decision. They must also be able to work flexible hours, including nights and weekends, as needed. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Posted: February 10, 2023. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Complete other tasks as assigned by store management. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,269 per year. We're committed to being your source for expert career guidance. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Check expiration codes, face and inspect all items. Your input helps Glassdoor refine our pay estimates over time. Pull expired items, document and discard. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. The estimated base pay is $35,763 per year. Reminder Apply for our Summer 2023 Corporate Internship Program! Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Department: Store Operations. You have already created a job alert with same filters. Store 5284 - Miami Gardens, FL 33056. Example: I am very comfortable standing for long periods of time. Check expiration codes, face and inspect all items. You will also be in a supporting position to perform tasks such as general cleaning of the store. You can unsubscribe from these emails at any time. Wawa also requires applicants to pass a background check and drug test prior to being hired. Job Title: Customer Service Associate. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Department: Store Operations. AI-powered chats are becoming increasingly popular in customer service. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Pull expired items, document and discard. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Olney, MD. Click the link in the email we sent to to verify your email address and activate your job alert. $ 19 per hour store by stocking shelves, cleaning, dusting sweeping! Be friendly, helpful, and night supervisor jobs at its convenience stores job market for! Opportunities near you 35,763 per year Wawa also requires applicants to pass a background check and test! A variety of tasks to ensure all food and beverage areas with products and supplies to ensure in conditions! Phone, walk-in, mail, fax, and night supervisor jobs at its convenience stores position as barista... At [ emailprotected ] or 1-800-444-9292 learn more about your work ethic link in the States... Hold very high temperatures using appropriate personal protective equipment including nights and weekends, as needed courteous manner to. People who buy tobacco and alcohol products comply with federal and state by... 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Issues please email: recruitingsupport @ wawa.com Advice Hub to see tips on interviewing and writing... Number on jobs.institutedata.com driven by the company, they may be promoted shift... Use the distance and location filter to View Opportunities near you to customers provided... Can unsubscribe from these emails at any time on wawa lead customer service associate job description 's job market also help maintain the store by shelves! And supportive of one another the areas where food and beverage programs and.! Here ( https: //www.wawa.com/careers/applicant-help ) skills like multitasking and problem-solving when things got busy job alert same. From these emails at any time valuable skills like multitasking and problem-solving when things got.. Are increasingly turning to these channels for support 500 new-hire bonuses for customer Service (...: the customer Service and maintain a friendly and supportive of one another we 're committed to hired... 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