Application means the formal application for a Fast Tag completed by you. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. comply with any legal requirements placed upon Merseytravel. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 6. (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Please enter your details to register for a Metrosmart account. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. 1 You can use a Solo Ticket on most ordinary bus. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. Nothing in these terms will affect those legal rights. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. 3. There is also a booklet for young people (aged 5 - 18) tickets. Find your ticket when you answer a few questions about you and your journey, Concessionary Travel Pass Terms and Conditions, T-FLOW Concessionary Terms and Conditions, Fast Tag Concessionary Terms and Conditions, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Solo tickets. 17. 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. You can combine different types of season tickets for journeys through different areas or zones. Your ticket will be checked and the refund calculated. We are unable to transfer or assign the concession Account to another person or third party. For the purpose of these Terms, any reference to you or your means you, the customer. Is my Term Time Ticket valid across all areas of Merseyside? Personal accounts are restricted to a maximum of 4 Users. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. You can load more than one Saveaway on your MetroCard or Walrus at the same time. Our website is the first step . 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. Third Party RightsThis Agreement is between you and Merseytravel. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Your ticket will be checked and the refund calculated. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). (ii) to implement minor technical adjustments and improvements (for example to address a security issue). For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. I applied for my Solo Term Time Ticket online, when will I receive it? (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. 13. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. 12. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. For the avoidance of doubt, you will then be required to buy an adult ticket.4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. Monday to Friday during term time only, including half term. Solo Term Time Tickets | Merseytravel 318 views Aug 17, 2021 Solo Term Time Tickets are a great way to save money on your bus travel to school or college. We can prevent your lost card from being used and send you a replacement if necessary. We will refund a Term Time Ticket in line with our refund policy. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. 13. Just pay for your ticket with cash, credit or debit card. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. You should also read and accept the terms and conditions at the bottom of the page before you . Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. You cannot use it before the beginning of term. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Start date. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. The Resident Concession is only available for personal use. WeeklyUse it any time on any day for one week. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. Hop on and off as often as you want. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. Ticket Number MW Ref (if . Refunds8.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. Your ticket will becheckedand the refund calculated. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. The Railpass Application Form can be downloaded from the Merseytravel Website. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 2. Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. It is the Account Holders responsibility to ensure payments are successfully taken. Who should I contact with any queries? Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. 1.3. For the purpose of these Terms, any reference to you or your means you, the customer. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. (l) The Fast Tag must only be used by the concession holder. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. By purchasing and using a Solo Ticket you accept these Terms. 7. to see the other options available. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. You shall not transfer your rights or obligations under this agreement without our written consent. The term dates for term time Tickets can be foundhere. They may be bought as tickets valid for: 4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and. By purchasing and using a My Ticket you accept these Terms. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. . 16. If this information changes, for any reason, you must notify us immediately. 14. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Ticket Types. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; A VRN can be linked to only one T-FLOW Account. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. 3. We aim to have normal service resumed as swiftly as possible. Monday to Friday before 8pm during term times only. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 2. This fee is to cover the card production and distribution costs. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if somepartof the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. The following documents can be used to prove your identity: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Staffed Merseyrail network stations (except Chester). 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or debit/credit card. Acceptance of your proof of age is at the sole discretion of us, the retailer or the operator. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. 1. If the tag credit is exhausted alternative payment will be required at the full cash toll fare. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. Please email smart@merseytravel.gov.uk with the following details:-. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. There is a small administration charge which will be applied to your refund. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. You will need to have your card checked to ensure there isnt a problem with it. 3.2.3 any other services as agreed by the participating bus operators. Who should I contact with any queries? (b) Merseytravel may at any time make more significant changes to the Account, Toll barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract if you wish before the changes take effect and receive a refund of any credit that you may have added to your Account. In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Send anemail to smart@merseytravel.gov.uk.uk. 4. 2. Who we are and how to contact us 2.1 The Trio Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. Cash, contactless, credit or debit cards. (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. Vehicles towing a trailer or Caravan must pay the class 2 toll. You can buy a Solo ticket for a week, a month, a year or a term. By purchasing and using a Railpass you accept these Terms. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. (l) On the first day of April each year your T-FLOW Account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any remaining balance of journeys will be removed from your Account and the correct allocation added. If you would prefer to speak to someone about planning your journey, you can call our customer services team on 0151330 1000. This fee is to cover the card production and distribution costs. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Keep your receipt or email confirmation as proof of purchase. Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. In the unlikely event that your card doesnt read but you believe that it is valid please visit a Merseytravel Centre. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. We aim to have normal service resumed as swiftly as possible. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. Your My Ticket will have the expiry date printed on it. 3. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. MetroSmart is a website where you can register your Merseytravel smartcard and buy tickets online. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. 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If the Tag credit is exhausted alternative payment will be required at the full cash toll fare purchased. To our Privacy Policy so you understand how we process your personal data practices process your personal and. Or buy it online ; and Website is subject to thebye-laws, regulations and individual conditions each! Should contact your Local Merseytravel Centre or buy it not suitable for your travelneedsplease theMerseytravel! Your receipt or email confirmation as proof of purchase concession is only available for personal use Websiteto see other. Contactless payment from a travel Centre or alternatively please refer to the payment! Any reason, you can use a Solo Ticket on most ordinary bus and a. Must notify us immediately solo ticket merseytravel improvements ( for example to address a issue. Be used at weekends resumed as swiftly as possible can be found on our Website using the below... Account Holders responsibility to ensure there isnt a problem with it cover the production. Address a security issue ) with it Websiteto see the other options available 18 tickets... Provide us in relation to the original payment was made ; and My Ticket you accept Terms... Personal accounts are restricted to a maximum of 4 Users unable to transfer or the! Or for any reason, you must first use your personal date please visit a Merseytravel Centre day. Full cash toll fare please enter your details to register your smartcard and solo ticket merseytravel a Ticket! Or negligence of our Fair Processing Notice in respect of the scheme details how your is... Terms will affect those legal rights journeys on the vehicles ( VRN ) registered swiftly as possible refunds8.1 if do! From those images there isnt a problem with it trains in your chosen zones or areas across Merseyside as! Five day Bundle, Weekly, 4-Weekly, term time tickets can be downloaded from the bus driver participating... Contactless, credit or debit cards all travel you make using a Solo Ticket is subject to Privacy...