If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Click here to see if your address is within Merseyside. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . We would like to send you . Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. Replace a stolen disabled person's bus pass online. /Filter/DCTDecode If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. I want to report a damaged bus stop / shelter. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. /Type/ExtGState Bus Service Operator Grant Survey 2021-22. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. If your original pass is found after the issue of your replacement you must return it to the . If you find your pass after requesting a replacement pass, the charge cannot be refunded. Eligibility. No trains are running from the station. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Pass holders will also be unable to travel free on . This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). You may be asked to confirm your National Insurance number or other personal details. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Student bus travel from just 98p** per day - Unlimited good times! The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! We may contact you to ask for more details about your disability or you may be asked to attend an assessment. For more details please go to click here to find out which local council issues your pass. Get In Touch webform and complete the Fix It / Report It option. Have you moved home since you received your last concession travel pass? You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. directly to Merseytravel. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. Please note - we ask that you do not send general customer queries to this email address. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. You cannot apply online if you do not receive these benefits. Replacing stolen passes. We will automatically send you your new Merseytravel National Travel Pass. Please try again. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Changes to the older and disabled bus passes - times of travel. For more details please go to click here to find out which local council issues your pass. If your Medway bus pass is stolen, we'll replace it for free. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. . If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. No trains are running from the station. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Beyond the 60 days there is a charge of 10 to replace a lost pass. Metro Card will launch on 2 December, replacing Walrus. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. good quality. There is a 5 fee to replace a lost or damaged Senior Pass. Your supporting evidence must be dated within the last 12 months. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). /Subtype/Image Credit/debit card details, as there is a charge of 10 for a replacement pass. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. A similar bill which shows your name and address. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Annual Merseytravel Centres. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. Please make sure that you provide details of your old address, your full name and date of birth.. endobj Enter the amount you want to be refunded and click Submit. Find out where your nearest Travel Centre is. You can get a free older person's bus pass if you: are a Medway resident. Book a library appointment to replace your free bus pass. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. We need proof of your name change if youve changed your name since your pass was last issued. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. You can find out more information online about our ENCT Disabled concessionary travel pass. Your subscription could not be saved. I have lost my student ticket, what should I do? We cannot give refunds once we've processed your payment, even if you find your lost pass. stream Check when you qualify by visiting GOV.UK. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. You can purchase tickets, update your details and manage your MetroSmart account online. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. For full details on how we manage your personal data please refer to our Privacy Notice. Our Customer Services Contact Centre is available to support with your queries 7-days a week. Publi le 25 fvrier 2023 par . This same problem is also common with the letter D and C etc. Receive 8 points or more under the 'Moving around' or 'Communicating . Book a library appointment to replace your free bus pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. You should receive your replacement pass within 6 weeks. I would like to make a complaint. It must be dated within the last 12 months. We can check the chip in your pass at one ofour. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. We will accept a marriage certificate or letter from a solicitor as proof of your new name. >> If so, please contact your local Council Caerphilly on 01443 866550 Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. If your bus pass is stolen, we'll arrange a replacement free of charge. Online is the quickest way to apply and receive your card. You will need to book yourself an appointment in a participating Surrey library. We only accept the following: A copy of your photo card driving licence or. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Merseytravel Centres: Locations and opening times. For information please call 0151 330 1000, tweet @Merseytravel or. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. However, if you receive Universal Credit you will not have to pay the fee. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. We will charge you to replace a lost or stolen pass. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Lost or stolen Merseyrail Only Railpass Online. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Travel concessions for people with a disability. Replacing lost or damaged passes. /Length 16938 merseytravel birkenhead bus station phone number Tatko na pesmaricu. passport size. Jadu. Find out more and how to apply on the Merseytravel website. /BitsPerComponent 8 %PDF-1.4 School travel applications - information for parents. /SM 0.001 If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. /Height 596 If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Further information on the disabled persons bus pass. Write by: . Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. 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