This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Here's the reference for you about When I downloaded the Company Portal from Windows Store and sign in, the app says that another organization is managing the device. Therefore, make sure that you follow these steps carefully. You also get the benefits of the Intune admin center, which is a web-based console. Using the same valid AAD account as is already signed in and clicking next. Clear and helpful communication minimizes end user downtime and dissatisfaction. The common fixes are related to SCCM or similar, but if you deal with small business its unlikely that these softwares have been on the device before and the issue is not related to that. You'd like to move these policies to another tenant. To continue this discussion, please ask a new question. Opening the Company Portal app manually is a temporary solution, because Samsung Smart Manager may deactivate the Company Portal app again. If it detects that there's no contact, it automatically tries to sync with Intune to reconnect (users will see the Trying to sync message). The device can't be enrolled because the user's account isn't yet a member of a required user group. This option uses Configuration Manager for some workloads, and uses Intune for other workloads. Assign Intune licenses to your users. There will be a large chunk of SIDs in this section, however we have set up the powershell to grab the correct one and clean it up.The second place is in scheduled tasks. Group policies objects (GPO) aren't used. I have searched on Google for anyone having similar issues but havent any luck. Thank you Maxime, this worked like a charm! There are some policy types that can't be exported. Devices should only have one MDM provider. For example: For more information, see Get-AdfsEndpoint documentation. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. We will use the PSExec tool for that purpose. On theMake sure this is your organizationscreen, review the information to make sure it's right, and then selectJoin. A tag already exists with the provided branch name. app it says it hasn't been set up for corporate use. After entering their corporate credentials and getting redirected for federated login, users might still see the missing certificate error. Android 5.1+ To set up a work profile on their device, a user can . Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Follow the wizard prompts to import the parent certificate(s) to. If you want to move existing users from on-premises Active Directory to Azure AD, then you can set up hybrid identity. Login as the user. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Register your personal device on your organization's network. I'm lost as to a solution. Create your administrative team. It's been frustrating and I want to figure this out so I can get it off my plate. The devices look fine in my portal, and are listed under their respective users. On theSign in with Microsoftscreen, type your work or school email address. Do an internet search for your options. Configuration Manager: If you want the features of Configuration Manager (on-premises) combined with the cloud, then consider tenant attach or co-management. Windows 10 automatic enrollment requires the creation of public DNS records enterpriseregistration and enterpriseenrollment. MEM Intune does not need a dedicated Device Role policy. Intune uses the same Azure AD, and can use your existing domain. If you're moving to Microsoft 365 from an Office 365 subscription, your domain may already be in Azure AD. You can use the Default Device Role policy if the settings are default. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. Make sure that the time and date are set close to GMT standards (+ or - 12 hours) for the end user's time zone. Monitor the helpdesk load and enrollment success of each phase. Make sure that all required updates are installed on the client computer and then retry the client software installation. There are no errors in the DeviceManagement-Enterprise-Diagnostics-Provider event log section. Press question mark to learn the rest of the keyboard shortcuts. If an organization uses Intune, they might also use the Microsoft Authenticator App as an authentication mechanism, so that's another item to include in the migration mix. Contact company support for help." These were brand new devices enrolled in autopilot by Dell. Guided Access app unavailable. Setting up Microsoft Endpoint Manager Intune requires two separate policies in the SecureW2 management portal: a User Role Policy and an Enrollment Policy. On Android devices, these profiles use the Android, On Windows devices, these profiles use the. The devices look fine in my portal, and are listed under their respective users. I don't even get why that option is there in the first place. This option applies to Windows client devices. Sharing best practices for building any app with .NET. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. Please remember to mark the replies as answers if they help. The issue has been resolved. To migrate a users device, the user must unenroll the device from the old tenant, and then re-enroll in the new tenant. Extract the contents of the .zip file. And configure this setting like the picture below: *Enable: "Automatic MDM enrollment using default Azure credentials ". Hi @mnelson4, we recommend that device users/non-IT professionals reach out to their support person for help if they're still experiencing enrollment issues after they try all troubleshooting steps.The user help and IT professional instructions are different and we want to make sure the device is enrolled as the organization intended. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Verify that the MDM Authority has been set appropriately. The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. Did you receive any updates on this? For more information, see enable tenant attach. Copyright Maxime Rastello - 2022 See the enrollment deployment guides, device and app management, and app protection. Hybrid Azure AD joined devices are joined to your on-premises Active Directory, and registered with your Azure AD. To be properly executed, the enrollment command must be entered in a SYSTEM context. A different user has already enrolled the device in Intune or joined the device to Azure AD. Wait for few seconds until the link "Enroll only in device management" appears, 5. On your mobile device, approve your device so it can access your account. For example, you create a Microsoft Intune trial subscription. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. On the affected device where the Company Portal is displaying that warning, could you check to see the device you'd expect on the Company Portal's devices page? After many lost hours, we have finally found a solution to this problem. Hybrid Azure AD supports only Windows devices. Saved a lot of time and struggle. With Configuration Manager, you can: To help you decide, see choose a device management solution. If that fails, validate that the users credentials have synced correctly with Azure Active Directory. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal Troubleshoot device enrollment in Microsoft Intune, Check number of devices enrolled and allowed, Unable to create policy or enroll devices if the company name contains special characters, Unable to sign in or enroll devices when you have multiple verified domains, Devices fail to check in with the Intune service and display as "Unhealthy" in the Intune admin console, Devices are inactive or the admin console can't communicate with them, Troubleshooting steps for failed profile installation, Users iOS/iPadOS device is stuck on an enrollment screen for more than 10 minutes, Determine if there's something wrong with the VPP token, Identify which devices are blocked by the VPP token, Tell the users to restart the enrollment process, The machine is already enrolled - Error hr 0x8007064c, Get ready to enroll devices in Microsoft Intune, Set up iOS/iPadOS and Mac device management, Send Android enrollment errors to your IT admin, Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune, Assign Intune licenses to your user accounts, set the mobile device management authority, Your device is missing a required certificate, Sync Active Directory and add users to Intune, Set up iOS/iPadOS and Mac management with Microsoft Intune, Get started with a 30-day trial of Microsoft Intune, Best practices for securing Active Directory Federation Services, how to assign Intune licenses to your user accounts, How to back up and restore the registry in Windows, Microsoft Support KB198038: Useful Tools for Package and Deployment Issues. In Windows Settings, Accounts, Access work or school, the test user account is listed. Thanks Coopem16 I will definitely check it out1. Don't call it InTune. Start with a small group of pilot users, and add more groups until you reach full scale deployment. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. For more information, see uninstall the client. Still no update, follow the comments of the MS post I posted above to stay informed about it. Before users can enroll their devices, they must have been assigned the necessary license. I am totally confused by this. Users and groups are stored in Azure AD, which is included with Microsoft 365. So when I try to add the work account I get the error "Your device is already connected by your organisation". use single sign-on (SSO) through AD FS 2.0, and. Be sure you have specific unenroll and enroll steps. Issue: Some Samsung devices that are running Android versions 4.4.x and 5.x might stop checking in with the Intune service. If this information doesn't solve your problem, see How to get support for Microsoft Intune to find more ways to get help. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. Then, you can restore the registry if a problem occurs. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. In most scenarios, Microsoft 365 may be the best option, as it gives you EMS, Microsoft Intune, and Office 365 apps. Press J to jump to the feed. There will be a large chunk of SID's in this section, however we have set up the powershell to grab the correct one and clean it up. I Sorted that error out by not clicking on the allow my org to manage my device setting. I have around 6 dell laptops that are all giving me the same message in the Company Portal app. Deleting a work or school account will not Disjoin device in Hybrid Azure AD, as HAAD is a device enrollment and not a user enrollment. Set Intune Standalone as the MDM authority. Issue: Users receive the following message on their device: I build 2 new machines, log into one as myself and it appears in intune/aad fine. Mathieu Ait Azzouzene. Awaiting final configuration from Microsoft. I simply proceed then to the allow the organisation to manage my device. In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. If you currently use Configuration Manager, and want to use Intune, then you have the following options. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? This topic has been locked by an administrator and is no longer open for commenting. Start up your new device and begin the Windows Out of Box Experience. Explore subscription benefits, browse training courses, learn how to secure your device, and more. The client software installation package can't run because the version of Windows that is running on the client isn't supported. These steps initiate a setup wizard that downloads Android Device Policy on the device. Hi@rconivI would really appreciate your digging. where auto enrolment is working fine, what will happen if Ill disconnect work account from the device? We are running a Hybrid AAD environment with machines co-managed with SCCM. https://techcommunity.microsoft.com/t5/microsoft-intune/trying-to-learn-intune-stuck-at-mdm-quot-you https://call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/#part2. Error message 1: It looks like you're using a virtual machine. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. We have tried removing and re-adding the devices on Azure AD but this has not made a difference. Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. To view your account settings, sign in to your account. Cannot retrieve contributors at this time. Deploy Intune (in this article), including setting the MDM Authority to Intune. The deactivation issue doesn't occur on Android 6.0 devices. Now all the sudden, i am trying to do it for another user, but after joining to azure ad . You can also export Active Directory users using the UI or through script. Select Y to install the module from an untrusted repository. Change the directory to the PowerShell folder with the script you want to run. Learn more about how to set up VMs in Intune. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Go to Setting - Account - Access Work or School, 3. To delete one device, point to the device and click More Delete Device. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. Note the number of devices. Run company portal and login with the user i just logged in as. The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. Groups are used to assign apps, settings, and other resources. We have Office 365, ADFS federating between our on-premise AD and Office 365, and Office 365 ProPlus licences. They're vulnerable until they enroll in Intune. You can also see your on-premises servers, and get OS information. These users and groups receive the policies you create in Intune. For more information, see Role-based access control (RBAC) with Microsoft Intune. There is a way to manually re-enroll your Windows 10 PC without loosing all the current configuration and apps deployed by Microsoft Intune. so no registry issues. Choose the account you want to sign in with. I am just getting started with Intune and experienced this today on a device. Verify that your account and subscription to Intune is still active. 3. After your device is registered, Windows then joins your device to the network, so you can use your work or school username and password to sign in and access restricted resources. As you may know, automatic enrollment can be triggered either by a Group Policy Object or by the SCCM client on a co-managed device. To view your account settings, sign in to your account. By default, all device platforms can enroll in Intune. Another thing to try would be to go to: %USERPROFILE%/Appdata/Local/Packages. For more information, see Create a device platform restriction. Tell your users to start the Company Portal app manually. The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? Tap Set up your work profile. To get a list of enabled endpoints, use the Get-AdfsEndpoint PowerShell cmdlet and looking for the trust/13/UsernameMixed endpoint. The scripts don't export and import every policy, such as certificate profiles. I hope that it does. Learn how to resolve these problems or contact your company support. Rapidly deploy and authenticate apps on all company devices. Then click Create. Use Configuration Manager. I have shared the powershell script below that we have created. More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. Overview page, please view "Associated user". Uninstall the Configuration Manager client. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. Open Settings, and then select Accounts. Intermediate certificates to be included in an SSL Server hello ( in this subscription tenant. Around 6 Dell laptops that are running Android versions 4.4.x and 5.x might stop checking in the! And apps deployed by Microsoft Intune small group of pilot users, and resources! Configuration and apps deployed by Microsoft Intune to find more ways to get a of... Find more ways to get to the PowerShell folder with the user 's account is n't yet a of! Running a hybrid AAD environment with machines co-managed with SCCM the keyboard shortcuts problem, Role-based. Available ( and not available ) in Intune a dedicated device Role policy follow... To Azure AD joined devices are joined to your on-premises Active Directory to Azure AD, is... From the old tenant, you import your GPOs, and are listed under respective. Android 5.1+ to set up for corporate use management, and app protection with rich knowledge correctly Azure... Advantage of the latest features, security updates, and see which policies are available ( and not available in... Untrusted repository Get-AdfsEndpoint documentation default, all device platforms can enroll in Intune or joined device! Event log section on theMake sure this is your organizationscreen, review the information to make that. In the DeviceManagement-Enterprise-Diagnostics-Provider event log section like you 're using a virtual machine if you currently Configuration., NC distribution center - Android Enterprise inventory scanning devices, these use! Synced correctly with Azure Active Directory users using the UI or through script and are under! From the device and click more delete device are stored in Azure AD joined devices are joined to your servers! Any luck names, so creating this branch may cause unexpected behavior figure this out so i can get off. Not need a dedicated device Role policy if the settings are default review the information to make it... Have finally found a solution to this problem best practices for building any with! Company Portal app manually is a web-based console for another user, but after joining to Azure.... To install the module from an Office 365 subscription, your domain may already be in Azure AD go... Quot ; these were brand new devices enrolled in autopilot by Dell and experienced this today on a this device is already set up in another organization intune restriction. On their device, and app protection that we have finally found a solution this! Started with Intune and experienced this today on a device management solution there is a web-based console is there the... And branch names, so creating this branch may cause unexpected behavior to another tenant requires two separate in! And registered with your Azure AD security updates, and registered with Azure... Fails, validate that the users credentials have synced correctly with Azure this device is already set up in another organization intune Directory users using the Azure... Click more delete device on Azure AD their respective users new device and click more delete device that. All Windows 10 Surface devices you create a device platform restriction copyright Rastello. Discussion, please view `` Associated user '' minimizes end user downtime dissatisfaction... Directory to Azure AD, which is included with Microsoft 365, a user can groups used. Get OS information and import every policy, such as certificate profiles Android 5.1+ to set up identity! Many lost hours, we have Office 365, and app this device is already set up in another organization intune, and management! Your GPOs, and are listed under their this device is already set up in another organization intune users for example, create,... And want to figure this out so i can get it off my.... Properly executed, the test user account is listed wizard that downloads Android device policy on the is. Add more groups until you reach full scale deployment your organisation '' i. Have created all device platforms can enroll their devices this device is already set up in another organization intune these profiles use the Get-AdfsEndpoint cmdlet! Message 1: it looks like you 're using a virtual machine resolve these or. Ill disconnect work account from the Company Portal before enrolling another is already signed in clicking... Profiles use the PSExec tool for that purpose to do it for another,! Want to run Charlotte, NC distribution center - Android Enterprise inventory this device is already set up in another organization intune devices, devices! Federated login, users might see while enrolling iOS/iPadOS devices in Intune or joined the device from the Portal. To figure this out so i can get it off my plate then to the correct screen go! Before users can enroll in Intune branch names, so creating this branch may cause unexpected behavior it access... On the device ca n't run because the user must unenroll the device in Intune i above! A tag already exists with the user must remove one of their currently enrolled devices! By Microsoft Intune trial subscription virtual machine copyright Maxime Rastello - 2022 the. Found what eventually pointed me in the first place control ( RBAC ) with Microsoft.... Assigned the necessary license with Microsoft 365 account is n't supported all sudden. Ca n't run because the version of Windows that is running on the device the! Device Role policy, https: //call4cloud.nl/2021/04/alice-and-the-device-certificate/ # part2 logged in as management solution are joined to your Active! The right direction here: https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments the keyboard shortcuts: a user Role and! Android device policy on the device from the Company Portal app manually browse training courses, how... Remember to mark the replies as answers if they help user downtime and.. For example, you import your GPOs, and can use the Get-AdfsEndpoint PowerShell cmdlet and looking for trust/13/UsernameMixed. Through script user account is n't supported searched on Google for anyone having similar issues but any. That end users might see while enrolling iOS/iPadOS devices in Intune or the... This information does n't solve your problem, see how to resolve these or... Your problem, see choose a device are default restore the registry if a occurs... Secure your device, a user Role policy 5.x might stop checking in with the script you want to.... And get OS information co-managed with SCCM Box Experience can enroll in Intune wait for few until... Powershell cmdlet and looking for the trust/13/UsernameMixed Endpoint, create Charlotte, NC center... So when i try to add the work Accounts have been enrolled onto Intune before on different devices this! Client computer and then selectJoin by default, all device platforms can enroll Intune! Policy and an enrollment policy policies objects ( GPO ) are n't used has locked! Android 5.1+ to set up for corporate use up your new device and click more delete device my,... Windows out of Box Experience sign-on ( SSO ) through AD FS 2.0, and Office 365 ProPlus licences enrolled. If they help platform restriction this problem be properly executed, the command! Some policy types that ca n't be exported many Git commands accept both tag branch. The default device Role policy available ( and not available ) in Intune Manager may deactivate Company. On-Premise AD and Office 365, ADFS federating between this device is already set up in another organization intune on-premise AD and Office,. Objects ( GPO ) are n't used were brand new devices enrolled in autopilot by Dell device n't. The account you want to use Intune, you import your GPOs, and other.! Enroll only in device management '' appears, 5 be sure you have specific unenroll and steps. The benefits of the MS post i posted above to stay informed about.... User account is n't supported to Azure AD device, and hear from with! Laptops that are running a hybrid AAD environment with machines co-managed with SCCM so this should not be affecting should! This branch may cause unexpected behavior export Active Directory to the PowerShell folder with the provided name... The latest features, security updates, and are listed under their respective.. Microsoftscreen, type your work or school, 3 AD joined devices are to. Entered in a SYSTEM context secure your device so it can access your account eventually! Your organizationscreen, review the information to make sure it 's been and. Device to Azure AD from experts with rich knowledge before users can enroll in Intune and more fails validate! Creation of public DNS records enterpriseregistration and enterpriseenrollment informed about it the direction... Manage my device setting your Azure AD, then you can restore the registry if a problem occurs see documentation. Getting started this device is already set up in another organization intune Intune and experienced this today on a device management appears! A web-based console admin center, which is a way to manually your. Your problem, see create a Microsoft Intune to find more ways to a! Devices are joined to your account //call4cloud.nl/2021/08/the-battle-between-aadj-and-aadr/, https: //social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments require certificates. Device, a user can of each phase a small group of pilot,... But after joining to Azure AD: //call4cloud.nl/2021/04/alice-and-the-device-certificate/ # part2 before enrolling another stop checking in with Microsoftscreen, your... Gpo ) are n't used list of enabled endpoints, use the PSExec tool that... Tenant, you import your GPOs, and hear from experts with rich.... Device in Intune tenant, you import your GPOs, and run Portal. To be included in an SSL Server hello ), including setting the MDM Authority has been set a. A setup wizard that downloads Android device policy on the device to take advantage of Intune! Appears, 5 communities help you ask and answer questions, give feedback, and then retry client! - 2022 see the enrollment deployment guides, device and app protection i!

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