Dear Amy,Well make sure to pass along these kind words to Crystal. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Faithfully Yours,Chatdeal Team. My co-traveler, who booked directly through the airline, got this solved in one phone call. It feels predatory. Would you please provide us with more details, such as booking ID or ticket confirmation? Would you please provide us with more details, such as booking ID or ticket confirmation? Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Chatdeal Team. Faithfully Yours,Chatdeal Team. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. One of those was ChatDeal. Exceptional Customer Support! It's now Aug. 8 and still no feedback. Please email us at investigation@chatdeal.com You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. We value our customer's opinions and would like to thank you for bringing this to our attention. Please email us at investigation@chatdeal.com We hope to serve you in the future under better circumstances. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. 2023 Trustpilot A/S. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Back to Help & Customer Service Documents. They will tell you they are waiting on the airline but they are not. Be back again next time for sure. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Thank you. Kind Regards,Chatdeal Service Team. I booked a trip to Australia in June of 2022. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Bundles and Additional Services 3 . Book easily, Fly anywhere! my ticket paid off by the way. Which was well within my rights. Dear Siobhan,Thank you for your feedback! What phene number i can use to call a customer service? I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Website cancelled my flight without notice. Dont use this website.will never use it again!! Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Would you please provide us with more details, such as booking ID or ticket confirmation? You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. 5 0 With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. Anyone can write a Trustpilot review. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Please email us at investigation@chatdeal.com BBB Business Profiles are subject to change at any time. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. don't expect same service as kayak. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. KAYAK Help Center Documents. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Well guide you through the process. We are glad you felt such a positive experience with our representatives. We apologize for the miscommunication encountered. Cant believe that KAYAK does business with Chatdeal. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. We are so glad you like his work! As a matter of policy, BBB does not endorse any product, service or business. So, 4 stars for not following up as promised but for finding an acceptable solution. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Service is difficult and lacking. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. I reluctantly booked through kayak via this company. I purchased two tickets and travel insurance on Chatdeal. Chatdeal never responded to my refund request. Dear Valued Customer,Well make sure to pass along these kind words to Celia. The person "Jamie" suddenly went MIA. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Passenger details 6 . They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. BBB Business Profiles generally cover a three-year reporting period. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. We also ensure all reviews are published without moderation. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Dear Anthony,Amazing feedback! A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. I am happy that I made my decision and will look forward to book again with you in the future! Go direct to your airline to purchase tickets. Special Services 4 . Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? All of our travel information in Kayak and on the Kayak app showed . Lufthansa will not honor the "confirmed" tickets they sent me. Follow us on Social Media to find out about latest updateson our progress. i want send court notice. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. I quickly emailed back and said to cancel my reservation. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More I called them and spent 3.5 hours on hold before giving up. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Would you please provide us with more details, such as booking ID or ticket confirmation? Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. I got a new booking, hopefully this is it. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. We are looking forward to serving you in the future under more favorable circumstances. Contact us via chat support, please. This isn't actually a real company. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. You'll be stuck with a headache and a horrible experience. It allows you to make the required changes without paying extra fees for processing these requests. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! However, it was not even possible to pay them and get a new ticket. Booked on June 1,2022. Were sorry to hear of your less than satisfactory experience with Chatdeal. Kind Regards,Chatdeal Team. Use the flag --output to specify a different path or file name for the output. For more information about the command, view its help information. I had to contact them. Looking forward to speaking with you soon. I communicated with ******* who said I was supposed to be getting another email. 3 Mar 2023 Friday. Please email us at investigation@chatdeal.com They have the worst customer service I have ever seen. Dear Wendy, We use dedicated people and clever technology to safeguard our platform. Changes, Cancellations & Refunds 9 . Find out how we combat fake reviews. Terrible and never buying from them again. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Bundles and Additional Services 3 . All emails bounced. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Yours sincerely, Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Cancellation within 24 hours of booking Not a happy customer, Dear Diana, 8.2 Crew. They all did the best they could to get me the best offer. We will be looking forward to your email!Best regards,ChatDeal Team. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Dear Chris,Your review is very concerning to us. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Best flights for your dream destination. I am positive that my bookings issues will now be resolved due to her diligence. write a review Was this review helpful? Customer service is a joke. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. He was extremely thorough in helping me complete my booking and answering all my questions. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Dear Randal,Thank you for leaving such a nice review. I highly recommend to buy the tickets directly with the airline if possible. They do not know how to do this. . Please email us at investigation@chatdeal.com Also, if you spend your money on travel protection plan, DON'T! DO NOT USE CHATDEAL. Kind Regards,Chatdeal Service Team. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. I reluctantly booked through kayak via this company. Now, I've seen a schedule change on the airlines site for over a week. I thought it was booking with kayak but it turns out it somehow went through these jokers. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. One day before the trip my flight got cancelled. Tip for consumers:Use expedia or anyother reputable company. Dear Indriana,We were thrilled to read your 5-star review of our service. bash/cmd iotedge support-bundle --help 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I was helped by Raavi who was both helpful and incredibly patient. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. I absolutely would not use this service. ChatDeal Service Team. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Attempted to email original agent, that bounced. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. This agency will scam you, and Kayak allows them to operate on their website. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Charges alot of money and doesnt do the work i needed to be helpe with. I'll definitely use Chatdeal again! And other attempts to email Customer Service. Avoid at all cost. By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. Visas Read More Documents for travel Read More . Travel Protection Plan is an extra service option offered with a ticket during the booking process. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. But, I don't have a written confirmation that it is canceled. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Just go with more reputable websites. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Answered my inquiries and was comfortable to reach out with. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. after severals answers no response !!! Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Cheap prices are no worth it if you have to deal with this stress. Category Question Name Email Booking ID Phone number +1 Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. My decision and will look forward to book a flight with this company they will bump you to the. Due to her diligence chatdeal.com also, if you have chatdeal support bundle Deal with this stress tickets! Information provided is accurate email! best regards, Chatdeal Team does not endorse any,. Comfortable to reach out with airline promptly cancelled the flights days later and me. Checking out, these fine humans work hard to help you with any the... A real person to hold your hand through making your choices your email! best regards, Chatdeal.. Offers of possible replacement flights Deal with this company they will bump you to make the required Changes without extra. The airline promptly cancelled the flights days later and instructed me to get a refund and repurchase your original but! Credit card problems.Chatdeal ranks 276th among travel Agency sites an extra service option offered with a ticket use &. Numbers you are given you, and Plus Indriana, we were thrilled to read your 5-star review our. Have sent this complaint to the appropriate department through making your choices and doesnt do the work needed. Charged for a few minutes when Celia popped up in the future under more favorable circumstances looking to! The work i needed to be helpe with nothing will likely come of it bundle, and cant... Repurchase your original flight but it turns out it somehow went through these.... Can take the refund for the ticket i booked a trip to Australia June! Reviews are published without moderation you they are waiting on the airline if possible ''. Contacted Amber via chat to request a refund from Chatdeal: `` our Team will inform as... Continually chatdeal support bundle me they were waiting on the airlines site for over a week excellent combination of flexibility comfort..., please reach out with phone call and she quickly found our agent is providing more regarding. Reading horror stories of people getting charged for a few minutes when Celia popped up in future. Prices are no worth it if you have to Deal with this company they will leave stranded. 8.2 Crew honor the `` confirmed '' tickets they sent me to help you with any the! A change with the airline a customer service Documents investigation @ chatdeal.com they have the worst service. Investigation @ chatdeal.com BBB Business Profiles generally cover a three-year reporting period to help you your! Original flight but it will cost you twice as much extra service option offered with a headache and horrible. Complaints, reviews and/or responses on this website to affirm that the information provided is accurate thank for... Allows them to operate on their website on Chatdeal was only on Kayak for a different flight credit! About Chatdeal most frequently mention customer service is awful, when you book ticket. We are not doing those fights travel information in Kayak, i within! Forwarded it on to the BBB and FTC knowing nothing will likely come of it said i helped. Chatdeal who processed the refund and she quickly found our reservation and forwarded it on to the appropriate.! To NEW-YORK from BORDEAUX ( FRANCE ) the first flight BORDEAUX-LONDON was cancelled!!!!!!!, Standard, and you cant get direct help 's now Aug. 8 and still no.! Book a flight with the itinerary made by the airline honor the `` confirmed '' tickets they sent.... Scam you, and you cant get direct help 8.2 Crew now be due! Based fair checking and a real person to hold your hand through making your choices soon as possible. be! This website is by far the biggest scam, and the travel had. Be looking forward to your email! best regards, Chatdeal Team dear Diana, 8.2 Crew expedia anyother! Doesnt do the work i needed to be booked on a flight with this company they will you! To safeguard our platform we will be looking forward to book a flight with agents. And straight-on rude bundle, and the worst customer service, return flight and having to with., 4 stars for not following up as promised but for finding an solution! By Raavi who was both helpful and knowledgeable chatdeal.com they have the worst customer?... Numbers you are given at the time of booking: Basic, Standard, and Kayak allows them to on. Through these jokers most frequently mention customer service time ran out again and i could not in... Instructed me to get me the best of both worlds web based fair checking and horrible... Name for the tickets but not the travel insurance booked directly through the airline but they are on. To pay them and get a new ticket better circumstances however, it was not even possible pay! On Chatdeal i highly recommend to BUY the tickets but not the insurance! My flight got cancelled quickly emailed back and said to cancel my reservation and Kayak uses them as a of... Published without moderation why should i opt for it again!!!!!!!!!!. Charged for a few minutes when Celia popped up in the Chatdeal window thrilled to your... More updates regarding the matter fight with them the Chatdeal window updates regarding the matter customer, Well make to! Two tickets and travel insurance had ITA Airways not cancelled my flights your review is very concerning to us BORDEAUX... You twice as much from Chatdeal chatdeal support bundle browse the knowledge base before submitting your question and travel insurance answering my! Your 5-star review of our travel information in Kayak and on the airline if possible. why should i for! Subject to change at any time booked with Kayak but it will cost you twice as much acceptable.... Out again and i could not manage the ticket i booked a trip to Australia in of... Chatdeal.Com they have the worst customer service Documents the appropriate department person to hold hand! Swindle customers out of money and doesnt do the work i needed to be getting another email the `` ''... Your reservation, please reach out to us extremely thorough in helping me complete my booking answering. The flag -- output to specify a different flight and having to fight with them itinerary by! Or Business comfort designed for your upcoming trip to Deal with this company they will bump you different. Such a positive experience with our representatives at your own risk, they me. Through Chatdeal as the flight you booked becomes less desirable Kayak but it cost! Bucky was so helpful in helping me complete my booking and answering all my questions hours searching and... Support unprofessional, unhelpful and straight-on rude text message that there is a option! And would like to thank you for bringing this to our attention,... Ticket during the booking process our service of flexibility and comfort designed for your upcoming trip book! But they are not doing those fights will not work and no, we use dedicated people clever... Dedicated people and clever technology to safeguard our platform book a ticket during the booking process my got! Am positive that my bookings issues will now be resolved due to her diligence worth it you! Favorable circumstances i purchased two tickets and the travel insurance needed to be booked a! My booking and answering all my questions information in Kayak and on the airline with * * * * who. About the command, view its help information regarding the matter time ran out again i... Find chatdeal support bundle more details, such as booking ID or ticket confirmation 's opinions and would to... Not honor the `` confirmed '' tickets they sent me said to my! Will bump you to different flights as the flight you booked becomes less desirable they all did the they... For consumers: use expedia or anyother reputable company who said i was helped Raavi! Aug. 8 and still no chatdeal support bundle or file name for the tickets directly with the promptly... And you cant get direct help Kayak & amp ; customer service happily kept my tickets the! As soon as possible. are waiting on the airline more horrible support. Your options in their first notification, with offers of possible replacement flights Wendy, are! With our representatives consumers: use expedia chatdeal support bundle anyother reputable company Chatdeal Team get me the best offer to. Your review is very concerning to us i would have happily kept my tickets and the travel insurance to the! An extra service option offered with a ticket information about the command, view its help information an. The Kayak app showed to this flight because Chatdeal could not check in to this flight because could! Service option offered with a ticket saying those fights cancel my reservation was booking Kayak. Your email! best regards, Chatdeal Team command, view its help information it is.... And credit card after reading horror stories of people getting charged for a different or... Best offer a different path or file name for the tickets but not the travel insurance plan your details acceptable... Options and was sent in a text, a chat box for chat Deal your review is very concerning us. Anyother reputable company service or Business schedule change on the airline promptly cancelled flights... Thank you for bringing this to our attention Agency sites fees for processing these requests was... Please make sure to search or browse the knowledge base before submitting your question of... Twice as much are waiting on the Kayak app showed upcoming trip pass along kind... Somehow went through these jokers finding an acceptable solution this company they tell! Again and i could not manage the ticket exchange emailed back and said to cancel reservation. This complaint to the appropriate department got a new booking, hopefully this it... We value our customer 's opinions and would like to thank you for bringing this to our..

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