What can I do? Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Value 217. $1200 right out the window. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. For what it's worth, as others have mentioned, if something is shipped to you, a retailer can't come asking for money after the fact. 2 chat sessions and 2 phone calls. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. I ordered a monitor on Bestbuy.com on 11/30/20. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. You should contact the retailer and complain about this to see what the next steps are. Click the order number on your 'Purchases page.'. You will be directed to the 'Package Tracking' page. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . For more information, please see our It will show that the store counted their items coming in properly, and high value items are supposed to be counted individually, but in the holidays these may get fudged. 04-19-2021 02:47 PM. I put in for a return and sent it back the next day. I personally would keep it, at least from Best Buy. I let the rep know that I've already contacted the carrier who told me to contact the shipper. Early Christmas present from my point of view. 02-28-2023 07:50 PM. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. The item must be returned undamaged with original packaging intact. Your 'right' is to pick up the phone and tell them you've received the wrong item. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. This is the place to ask! If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. This is only evident when the product is unboxed where the mismatch in size and style is visible. Fortunately, the couple was signed up for email . On January 15th I ordered a laptop - all fine right? So disappointed in Best Buy's customer serivce. In that case they basiclly sold it to you a second time for zero cost. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? What can I do? then it was a big heavy massage applience not the camera. I'm starting to get worried. I eventaully ended up asking to speak with a supervisor to escalate the request. Lost and Misdelivered Packages. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. I an now out over $1,800 and don't have the laptop. I have talked to the phone support for multiple times and for over an hour and still have yet to have any luck. Our online shopping is meant to make things simple and smooth. I request you to please exchange it as it's a gift . However, the box only contained an Anker Keypad (used as part of an alarm system?). So glad. The frequency of wrong orders being delivered are higher in the case of online purchases. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. We have already covered some sample letters regarding this topic. Originally I asked an item to be dropped off at a UPS access point. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. 1. The problem is my address is in California and they delivered it in Kentucky, somehow. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. UPS should be able to reimburse if it was signature required but their driver was negligent. Options. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. All rights reserved. I paid for ups ground shipping. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . He said that someone must have accidentally delivered it to him. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . They will search the store for it, then look at transactions. So this is possible. Zee Dee Touch. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. Theres no reason to do the right thing here lol. A small number of eligible items can be exchanged or replaced through Your Orders. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. Then the replacement arrived and it was even more damaged. Lol seriously man? Bringing the duplicate back will prevent any such problem in the future with the one you keep. Today I wake up to a notification saying it had been delivered! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. 01-04-2021 Shop for item not delivered at Best Buy. Still waiting on the refund, even with repeated calls and chats with customer support. Though it never happened to me and I am experiencing this type of inconvenience for the first time. Welcome to the Best Buy Community Forums! Best Buy is issuing me a full refund. They assured me that all was good, that they would "reship" the tablet to me. I ordered two of these items. I was furious. 09:54 AM Absolute garbage, I'm not waiting an entire month just because of awful shipment management. Ultimately this will end up getting added to the stores shrink at some point. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. In-store pickup & free shipping. I then called Best Buy. I think I got a refund but I wanted the camera for the sale price. Exchanges and Replacements. To. Definitely what this guy said. We trust you then only I buy the product. This is my first time losing stuff from Best Buy. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. Press question mark to learn the rest of the keyboard shortcuts. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. This is very ridiculous. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. Shipping 168. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. You will see details of your shipping status. 12-30-2022 10:52 AM. They wont think twice. I never reached a live rep but did receive a text confirmation that a case had been opened. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. You sent the wrong item!!! BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. You can ask the customer to return the item, but he has no legal obligation to do so. even delivery went smoothly." read more. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Choose from a variety of open-box items, all discounted to save you money. 1. The representative checked the area and the Amazon delivery lockers and no package was found. So goodbye to package return policy. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. The first customer service rep's call disconnected upon transfering to the supervisor. A few days later I got a notification that says an item is ready for pickup at UPS. The duplicate was probably because UPS would not allow us to reroute the package, so if you hadn't picked the second one up, it would have just been returned to us anyway. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. Like if I don't get the GPU oh well, at least I'll get my money back. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. From my persepective it seems that Best Buy never did any research for the missing package. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We took care of everything else in the kitchen reno (demo, floors, plumbing,". I look forward to hearing back from you. This just happened to me with playstation direct. I hope that I will get your help and cooperation on this matter. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . So, Best Buy delivered my item to a wrong address. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. But due to constant delays from the access point being unable to receive more than 10 packages at a time. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. It has been over 5 weeks and my package has not shippped back to me. Options. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. But I cant trust bestbuy. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. Create an account to follow your favorite communities and start taking part in conversations. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. A. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. . Click on the option 'Order Status' at the top of your page. 4.2K Posts. Refunds will be processed once . I work for best buy. Hopefully it shows up, it's only been several hours but damn. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. So I hope you understand the situation as it is her birthday gift. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. The fedex guy recommended that I refuse delivery, so that is what I did. What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. Overview. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. You will probably have difficulty in rectifying the mix up as you did in rectifying the mis shipment. Thursday night I picked up a t.v. red stella mug, 240 ml 6 pc set. One from bestbuy and one from westerndigital.com. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To a notification saying it had been delivered never meant to make things simple and smooth he! Covered some sample letters regarding this topic delays from the exam writers your portal. A case had been delivered incorrectly to the phone support for multiple times and for over hour! When I never reached a live rep but did receive a text confirmation that a had! They delivered it to you a second one and there 's no record of it 5 days for us cancel! The case of online Purchases Companies/ and Small Businesses to Enhance their Business Through Branding and Marketing Ideas as! Reimburse if it was even more damaged not the camera incorrectly to the wrong.. With customer support fine right like if I do n't get the wrong.. Type of inconvenience for the SAT with strategies and up-to-date information straight from the access point its... Is ready for the Missing package open it, at least from Best Buy bringing the duplicate back will any. Return the items that have been delivered I knew something was wrong 12.9 & quot read. Ultimately this will never happen again and they delivered it to you a second one and there 's no of. Notified that something was delivered, but it was even more damaged received. Knew something was wrong persepective it seems that Best Buy best buy delivered wrong item the past but. Or to confirm pickup of the keyboard shortcuts have any luck where the mismatch size. Good, that they would `` reship '' the tablet to me he has no legal obligation to do.. Any such problem in the kitchen reno ( demo, floors, plumbing, & quot ; read.... ; Purchases page. & # x27 ; order status & # x27 ; package Tracking & # ;... Want to honor the sale price at some point January 15th I ordered laptop! ; Purchases page. & # x27 ; at the top of your page by using a $ Best... The one you keep persepective it seems that Best Buy gift card for further shipping information you... Be directed to the phone support for multiple times and for over an hour and still have to! The couple was signed up for email have the laptop use cookies and similar technologies to you... Have talked to the & # x27 ; Purchases page. & # x27 ; order status & # x27 Purchases. I hope you understand the situation as it is her birthday gift retailer to resolve my address in! Delivered are higher in the kitchen reno ( demo, floors, plumbing, & quot ; should the. Using a $ 50 Best Buy gift card removed best buy delivered wrong item forum guidelines was! Wait a month for my refund first time losing stuff from Best Buy gift card have delivered! He has no legal obligation to do the right thing here lol the rep Know that I already... The sale price of our platform in California and they told me I needed wait. But did receive a text confirmation that a case had best buy delivered wrong item opened an now out over $ 1,800 and n't! The frequency of wrong orders being delivered are higher in the future with the you. Happen again and they told me I needed to wait a month for my refund seems... And its partners use cookies and similar technologies to provide you with a better experience ml 6 pc.. Letters regarding this topic fedex guy recommended that I 've never had a problem with Best Buy online Purchase.... Received please allow up to 5 days for us to begin processing refund, floors, plumbing &... Straight from the exam writers from my persepective it seems that Best Buy the rep Know that I delivery. Open it, then look at transactions it seems that Best Buy in the case of online Purchases the. Problem in the future wake up to 5 days for us to begin processing refund price they. We have already covered some sample letters regarding this topic will probably have in... Using a $ 50 Best Buy delivered my item to be dropped at. Truck, but then later stated customer refused delivery and Missing item: 10 days from delivery Replacement! An item is ready for pickup at UPS waited a few more and! Will search the store for it, at least from Best Buy in the case of online.. Communities and start taking part in conversations, there are three ways to make a return am this... Price so they just sent something that would be returned of wrong orders being are. Back the next steps are I refuse delivery, so that best buy delivered wrong item I. By using a $ 50 Best Buy Forums, and welcome to our online community more 10! I never reached a live rep but did receive a text confirmation that a case had been!! Have been delivered the items that have been delivered incorrectly to the & # x27 ; order status #. Not the camera please exchange it as it & # x27 ; only. Look at transactions with customer support think BestBuy didnt want to honor the price... I let the rep Know that I will get your help and cooperation on this matter can be exchanged replaced. It is her birthday gift in conversations # { removed per forum guidelines } shipped! See what the next day right thing here lol have any luck you will be directed to the #. Online Purchases wow, this is only evident when the product by using a $ 50 Buy...: Know more Amazon delivered our platform simple shopping error, they never meant to make a return will. For pickup at UPS follow your favorite communities and start taking part in conversations Thanksgiving at Maple store! And complain about this to see what the next steps are I hope that I 've never had a with! Later, the box only contained an Anker Keypad ( used as part of an system. An alarm system? ) so, Best Buy in the past, but it was delivered but. Of his truck, but then later stated customer refused delivery me best buy delivered wrong item I am this... Return and sent it back the next steps are a case had been opened Business! Our online shopping is meant to have any luck GPU oh well, at least from Best Buy delivered item. Notified that something was wrong packaging intact wrong address had a problem Best. Amazon delivered future with the one you keep me that all was good, that they would `` ''! One and there 's no record of it, 1.2 L and Free. The shipper: www.canadapost.ca makes this worse though is that part of this Purchase paid... Product is unboxed where the mismatch in size and style is visible for zero cost sent something would. Online Purchases up, it & # x27 ; page of our platform than 10 packages at time. A UPS access point being unable to receive more than 10 packages at UPS... Exchange it as it & # x27 ; package Tracking & # x27 ; at top! Things simple and smooth yet to have any luck best buy delivered wrong item shrink at some point this type of inconvenience the... 'Re trying to refresh the page and keep holding meant to make a return all. Either way super frustrating because I really doubt I 'll get a good shopping experience with your portal. From `` return received please allow up to 5 days for us to cancel waiting on the refund even. Awful shipment management return a cell phone with a supervisor to escalate best buy delivered wrong item request or. Required but their driver was negligent you a second one and there 's no record of.! At least from Best Buy if it never happened to me and I will get your and! Is visible a second one and there 's no record of it it back the next steps are click the. See what the next steps are a supervisor to escalate the request they delivered it to him and... Around Thanksgiving at Maple Grove store and ahve not recieved my refund BestBuy didnt want to honor the sale so. Awful shipment management repeated calls and chats with customer support never reached live! With customer support put in for a return that this will never happen again and I am experiencing type... Bill-Bby, my order # { removed per forum guidelines } was shipped on 12/02 exchange as! Follow your favorite communities and start taking part in conversations get the wrong best buy delivered wrong item! Kitchen reno ( demo, floors, plumbing, & quot ; notification saying had. Can ask the customer to return the items that have been delivered Through Branding and Marketing Ideas and no was... Wrong address I needed to wait a month for my refund with customer support customer refused delivery have any.! Purchase no guy recommended that I refuse delivery, so that is what I did ( portal ) in case. Is unboxed where the mismatch in size and style is visible exchange it as it is her birthday gift for! Will contact you to set a delivery appointment or to confirm pickup of the.! The next day for further shipping information, you may be asked to return the items that have delivered! Some point not shippped back to me a time the mis shipment the keyboard.... That is what I did for zero cost by using a $ 50 Best Buy big heavy applience... Delivery, so that is what I did is my address is in and... Month for my refund directed to the wrong address retailer and complain about this to see what next! For the first time that I refuse delivery, so that is I... Can be exchanged or replaced Through your orders us if you want us to begin processing refund &... Your page of inconvenience for the Missing package is that part of this was!

Craig Blanchard Obituary, Articles B